Service Desk Analyst

Summary: The Service Desk Analyst role at Summer-Browning Associates involves providing 1st line support within a Central Government client for an initial 6-month assignment, with the possibility of extension. The position requires active SC clearance and a strong background in Service Desk operations, focusing on incident triage and resolution. The role is 100% onsite in Glasgow, emphasizing support for EUC and collaboration with 2nd line teams in a public sector IT environment.

Key Responsibilities:

• Provide 1st Line Support within the Service Desk, managing Incident and Request Fulfilment processes.
• Support EUC and 2nd line teams within a Public Sector IT Service Environment.
• Perform incident triage and resolution.
• Utilize knowledge of Microsoft operating systems and applications, including Windows Server 2012, Exchange 2013, Windows 10, Office 365, and networking technologies.
• Work with remote working technologies such as MSTSC, MSRA, and iLO.

Key Skills:

• Active SC clearance.
• Proven background in Service Desk operations.
• Experience in 1st Line Support and understanding of priority classifications and SLAs.
• Knowledge of Microsoft operating systems and applications.
• Experience in incident triage and resolution.
• Familiarity with remote working technologies.

Salary (Rate): undetermined

City: Glasgow

Country: UK

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT