Service Desk Analyst
Posted Today by Opus Recruitment Solutions
£24 Per hour
Inside
Onsite
Exeter, England, United Kingdom
Summary: The role of Service Desk Analyst involves providing first-line support in a full-time, on-site capacity in Exeter for an initial three-month contract. The position requires experience in service desk operations and technical support, with a focus on customer communication and ticket logging. The role is offered on a PAYE basis and is classified as inside IR35. Candidates should have relevant technical skills and a commitment to working on-site.
Key Responsibilities:
- Provide first-line support to users and resolve technical issues.
- Log support tickets accurately and follow established processes.
- Assist with building PCs and mobile devices as needed.
- Utilize tools such as SCCM, Active Directory, Office 365, and Citrix VPN.
- Communicate effectively with users to understand and address their needs.
Key Skills:
- 2+ years of experience in First Line Support or Service Desk roles.
- Experience with building PCs and mobile devices is preferred.
- Familiarity with SCCM, Active Directory, Office 365, and Citrix VPN.
- Strong communication skills.
- Willingness to commit to full-time on-site work in Exeter.
Salary (Rate): £180.00 daily
City: Exeter
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Desk / First Line Support Engineer | 3 Months | £170 - £180 Per Day | Exeter
My client is seeking a Contract Service Desk Analyst for an initial 3-month engagement with view of extension. The role requires full-time on-site presence in Exeter. This position is offered on a PAYE basis and falls inside IR35.
Key Requirements
- 2+ Years of First Line Support / Service Desk Experience
- Experience building PC’s and Mobile Devices is Preferred
- Experience with SCCM, Active Directory, Office 365, Citrix VPN
- Ability to follow processes and log support tickets accurately
- Locality to Exeter and willingness to commit to full time onsite work
- Strong Communication Skills
What you need to do now
If you feel like this First Line Support / Service Desk role is a good fit for you and would like to know more then please apply with your most up to date CV.
Service Desk / First Line Support Engineer | 3 Months | £170 - £180 Per Day | Exeter