Service Desk Analyst
Posted 2 weeks ago by LA International Computer Consultants Ltd
£180 Per day
Inside
Onsite
Crawley, UK
Summary: The Service Desk Analyst role is a 6-month contract position based onsite in Crawley, UK, focusing on providing IT support in a 24/7 environment. The successful candidate will be responsible for handling user inquiries through various channels and diagnosing IT issues while contributing to the development of knowledge base articles. This position offers an opportunity to work with a leading organization that emphasizes support and development for its employees.
Key Responsibilities:
- Service Desk associate responsible for taking calls, chats, handling emails and Self Service ticket in a 24*7 environment.
- Respond to user inquiries via phone, email, chat, or ticketing systems.
- Act as the initial point of contact for IT issues, logging and tracking incidents.
- Diagnose and resolve common IT problems, escalating complex issues to higher levels.
- Possess a solid understanding of IT infrastructure.
- Be proficient in using IT service management (ITSM) tools and ticketing systems.
- Accurately document all incidents, solutions, and actions taken.
- Identify trends and patterns in user issues to proactively address potential problems.
- Contribute to the development and maintenance of knowledge base articles.
Key Skills:
- Good Communication skills both Verbal and Written.
- Service Desk Technical Proficiency L1.5.
- Good communication skills and Positive attitude towards work.
- Multitasking skills.
- Effective Listening skills.
- Problem solving and analytical skills.
- Familiarity with ITSM tools.
Salary (Rate): £180 daily
City: Crawley
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Desk Analyst
6 Month contract initially
Based: Onsite in Crawley
Rate - £160 - £180 p/d via Umbrella
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Desk Analyst on a long term program of work.
Key Responsibilities:
Service Desk associate responsible for taking calls, chats, handling emails and Self Service ticket in a 24*7 environment.
Respond to user inquiries via phone, email, chat, or ticketing systems.
Act as the initial point of contact for IT issues, logging and tracking incidents.
Diagnose and resolve common IT problems, escalating complex issues to higher levels.
Possess a solid understanding of IT infrastructure
Be proficient in using IT service management (ITSM) tools and ticketing systems.
Accurately document all incidents, solutions, and actions taken.
Identify trends and patterns in user issues to proactively address potential problems.
Contribute to the development and maintenance of knowledge base articles.
Key Skills & Experience:
Good Communication skills both Verbal and Written
Service Desk Technical Proficiency L1.5
Good communication skills and Positive attitude towards work
Multitasking skills
Effective Listening skills
Problem solving and analytical skills
Familiarity with ITSM tools
This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.