An immediate requirement for a Service Desk Analyst to join an established Service Desk team for a leading London Market Insurer. As part of this experienced team you will provide 1st and 2nd line resolutions to business requests and incidents.

In a fast paced environment, you will support multiple stakeholders from non-technical, technical and up to C-suite level stakeholders. You will have excellent communication with experience supporting Windows 10+, MS Office, Citrix and Azure AD.

This is an initial 3 month contract with a day rate of 250 - 350 Inside IR35. An immdeiate starter is needed.

Responsibilities:

• Accurately log, categorize, and process all incidents and service requests
• Perform regular system maintenance tasks, such as daily backup and server checks
• Handle tasks related to new joiners, movers, and leavers
• Conduct initial and secondary troubleshooting and diagnosis of technical issues
• Escalate complex issues and incidents, ensuring they are resolved to the user's satisfaction

Requirements:

• Strong knowledge of MS Windows Desktop and Server Operating Systems (Windows 10+, Windows Server 2016+).
• Proficiency with MS Office and MS Outlook
• Ability to troubleshoot and resolve common PC and server hardware issues.
• Familiarity with diagnosing and resolving mobile hardware issues (Android/iOS).
• Experience with Active Directory for user, group, and computer administration.