Service Desk Analyst - Inside IR35 Contract

An immedaite requirement for a Service Desk Analyst to join an established Service Desk team for a leading London Market Insurer. As part of this experienced team you will provide 1st & 2nd line resolutions to business requests & incidents.

In a fast paced environment, you will support multiple stakeholders from non-technical, technical & up to C-suite level stakeholders. You will have excellent communication with experience supporting Windows 10+, MS Office, Citrix & Azure AD.

This is an initial 3 month contract with a day rate of 250 - 350 Inside IR35. An immdeiate starter is needed.

Responsibilities:

• Accurately log, categorize, & process all incidents & service requests
• Perform regular system maintenance tasks, such as daily backup & server checks
• Handle tasks related to new joiners, movers, & leavers
• Conduct initial & secondary troubleshooting & diagnosis of technical issues
• Escalate complex issues & incidents, ensuring they are resolved to the user's satisfaction

Requirements:

• Strong knowledge of MS Windows Desktop & Server Operating Systems (Windows 10+, Windows Server 2016+).
• Proficiency with MS Office & MS Outlook
• Ability to troubleshoot & resolve common PC & server hardware issues.
• Familiarity with diagnosing & resolving mobile hardware issues (Android/iOS).
• Experience with Active Directory for user, group, & computer administration.