Service Desk Analyst
Posted Today by 1768826119
Negotiable
Inside
Undetermined
City of London
Summary: The Service Desk Analyst role involves providing high-quality IT support across hardware, software, and workplace tools, ensuring a seamless experience for users. This customer-focused position requires proactive assistance via various communication channels. The role is integral to maintaining operational efficiency within a global company that specializes in portable modular buildings and accommodation.
Key Responsibilities:
- Deliver high-quality assistance across hardware, software, and modern workplace tools via phone, email, in-person support, and remote access.
- Ensure a seamless IT experience for all users.
Key Skills:
- Excellent written and verbal communication skills.
- Previous Helpdesk (telephone support) experience.
- Experience of using call logging software.
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 11.
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation).
- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- Basic understanding of PC hardware set-up and configuration.
Salary (Rate): £ undetermined
City: City of London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Your new company
- Global company that provides portable modular buildings and accommodation.
Your new role
- The role delivers high-quality assistance across hardware, software, and modern workplace tools via phone, email, in-person support, and remote access.This position is customer-focused, proactive, and central to ensuring a seamless IT experience for all users.
What you'll need to succeed
- Excellent written and verbal communication skills.
- Previous Helpdesk (telephone support) experience.
- Experience of using call logging software.
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 11.
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation).
- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- Basic understanding of PC hardware set-up and configuration.
What you'll get in return
An exciting opportunity to join an international organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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