Summary: The Service Desk Analyst role involves providing first-line technology support to a global user base, focusing on Microsoft applications and proprietary systems. The position requires strong customer service skills and the ability to troubleshoot various technologies, including Windows and iOS devices. This is a full-time, fixed-term contract for 12 months with potential for extension, aimed at enhancing employee technology experiences. The role is based in Chester, Cheshire.

Key Responsibilities:

• Provide first-line support for technology issues via phone, primarily focusing on Microsoft applications and proprietary systems.
• Perform basic troubleshooting on various technologies, including Windows 10/11 and iOS devices (iPad/iPhone).
• Utilise ticketing systems to log, track, and resolve issues efficiently.
• Deliver outstanding customer service, addressing user inquiries and concerns with professionalism and empathy.
• Participate in in-house training to enhance skills and knowledge of the tools and systems used.

Key Skills:

• Proficient in Microsoft Office applications with a strong understanding of troubleshooting techniques.
• Familiarity with Windows 10/11 operating systems and iOS devices.
• Excellent communication skills, both verbal and written, to ensure clear and effective interaction with users.
• Strong customer service orientation with the ability to handle various user requests and problems effectively.
• Experience in a technology call centre or customer service environment is highly desirable.

Salary (Rate): undetermined

City: Chester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT