Service Desk Analyst
Posted 1 week ago by JNC Recruitment Limited
£25 Per hour
Undetermined
Undetermined
Chessington, England, United Kingdom
Summary: The IT Service Desk Analyst role involves providing first-line support as the primary contact for IT services within a market-leading company. The position requires managing day-to-day support tasks while ensuring excellent customer service. Analysts will handle various IT issues, including account management and troubleshooting, within a structured environment. This is a rolling contract position with set working hours from Monday to Friday.
Key Responsibilities:
- Provide 1st line support
- Administration of Active Directory and Group Policy within MS Windows
- Creation, amendment & deletion of accounts on all business applications & hardware
- End user support for in-house and 3rd party applications
- Resolve Laptop and Desktop issues
- Mobile, Hardware & Software asset management
- Manage 3rd party suppliers
- Managing and completing tickets within SLA's & KPI's
Key Skills:
- Good level of 1st line support experience
- Providing customer service to all levels of business
- Active Directory
- Windows 10
- Office 365
- Basic network troubleshooting - desirable
- ITIL - desirable
Salary (Rate): £25.00/hr
City: Chessington
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Service Desk Analyst £150 - £200 pd Working hours: 08:00am - 16:00pm & 10:00am - 18:00pm shifts Monday - Friday. 35 hours per week. We are currently looking for Service Support Analysts to join a market leading client of ours on a rolling contract basis. In this position as the first point of contact you will act as the ambassador for IT service desk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide excellent customer service.
Service Desk Duties:
- Provide 1st line support
- Administration of Active Directory and Group Policy within MS Windows
- Creation, amendment & deletion of accounts on all business applications & hardware
- End user support for in house and 3rd party applications
- Resolve Laptop and Desktop issues
- Mobile, Hardware & Software asset management
- Manage 3rd party suppliers
- Managing and completing tickets within SLA's & KPI's
Service Desk Experience & Knowledge:
- Good level of 1st line support experience
- Providing customer service to all levels of business
- Active Directory
- Windows 10
- Office 365
- Basic network troubleshooting - desirable
- ITIL - desirable
In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business.