Summary: The Service Desk Analyst role involves managing service desk activities with a focus on incident, change, and problem management. The position requires a graduate with a minimum of three years of experience and entails working in a rotational shift pattern. Responsibilities include overseeing incident and service request processes and collaborating with the Service Manager and Change lead. The role is based in Birmingham, England, and operates seven days a week with shifts between 6 am and 10 pm.

Key Responsibilities:

• Manage Service Desk activities, including incident and service request process handling.
• Liaise with the Service Manager and designated Change lead as requested.
• Help with the development and issuance of Service Desk Operational Reports.
• Own overall responsibility for Incident, Change, and Problem Management.

Key Skills:

• Graduate with a minimum of 3 years of experience in Service Desk.
• Good knowledge of Incident, Change, and Problem Management.
• Ability to manage service desk activities effectively.
• Strong communication and collaboration skills.

Salary (Rate): undetermined

City: Birmingham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: IT