Join our client's team as a Service Desk Analyst! Location: Belfast (hybrid working - 3 days onsite and 2 days remote) Contract Length: 12 months Daily rate: 120 - 130 (inside IR35 via umbrella) About The RoleAs a Service Desk Analyst, you will play a vital role in supporting Managing Directors and and Investment Banking Floors globally. Working in a dedicated team of help desk support analysts, you'll have the opportunity to demonstrate your quick learning abilities and adapt to the environment you support. Your ResponsibilitiesYou will be part of a team responsible for supporting over 23,000+ users, ensuring smooth operations for their 27,000+ desktops, laptops, Blackberry, and BYOD devices. In this highly challenging and dynamic environment, your exceptional organisation skills and confidence will enable you to thrive. This Role RequiresWe are looking for a candidate with a strong background in desktop support, complemented by experience in Active Directory. To succeed in this role, you should be self-motivated, capable of working independently, and proficient in managing your workload effectively. Your dedication to incident resolution and commitment to meeting departmental ticket response times will contribute to a seamless user experience. Your Key DutiesResponding to inbound calls professionally and efficiently, resolving desktop issues over the phone and remotelyCollaborating with the service team to deliver effective solutions that meet customer requirements and improve products and servicesIdentifying repetitive faults and contributing to permanent fixes through communication and data analysisDemonstrating exceptional customer service skills, effectively representing Technology to senior personnelContributing to knowledgebase documentation QualificationsBachelor's degree or 2+ years of relevant help desk work experienceAbility to thrive in a fast-paced environment, handling 30+ calls per dayGood understanding of current technological and business processes employed in the trade floor / Investment Banking environmentProficiency in incident management and escalation processes Technical QualificationsMS Office ProfessionalMS Outlook / ExchangeGood understanding of TCP/IP/DHCP/DNS NetworksAndroid/Apple Mobile DevicesApps (Blackberry Work, Blackberry Access, Airwatch)Windows 10 and Windows 11 Desktop O/SVMware Horizon ClientWindows Remote Assistant (WRA)Active Directory BenefitsIn addition to a competitive daily rate, our client offers hybrid working arrangements, providing the flexibility to balance personal and professional commitments.If you're seeking an exciting opportunity to contribute to a global team and gain valuable experience in the financial industry, apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.











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