Service Desk Analyst

Service Desk Analyst

Posted 1 day ago by Positive Employment

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£41 Per hour
Inside
Onsite
Bedford, Bedfordshire, UK
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Active Directory Computer Hardware Domain Name System (DNS) Servers Dynamic Host Configuration Protocol (DHCP) Information And Communications Technology Microsoft 365 Microsoft Azure Microsoft Office Microsoft Office 365 Microsoft Teams Tablets TCP/IP Virtualisation

Summary: Positive Employment is seeking a Service Desk Analyst for a local government organization in Bedford. The role involves providing professional ICT support to the council, including resolving various technical issues. This is a fully office-based position for a 3-month contract, with the potential for extension. The successful candidate will need to have a proven track record in a complex service desk environment.

Key Responsibilities:

  • Provide efficient and effective ICT support to the council, including Directors and Members.
  • Accurately record and resolve various ICT inquiries and technical issues.
  • Interpret customer issues to resolve or escalate as appropriate.

Key Skills:

  • Proven track record working in a complex service desk environment.
  • In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFPs, and Servers.
  • Knowledge of working with and supporting virtualization technologies, SANs, Corporate Backup Solutions, Secure Gateways (AV/Spam/Content Filters).
  • Knowledge and support of Microsoft Active Directory, Azure, Entra ID, Intune, Exchange, and Microsoft Office 365 including Microsoft Teams.
  • Knowledge of and supporting Networking Technologies such as DHCP, DNS, TCP/IP.
  • Ability to interpret customer issues to resolve or escalate as appropriate.
  • Relevant Microsoft Solutions, Barracuda Solutions, Dell Hardware (Desktop/Laptops, etc.), ITIL3/4 qualifications/accreditations are extremely useful.

Salary (Rate): £41.45/hour

City: Bedford

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

Positive Employment is currently recruiting for a Service Desk Analyst for our client a local government organisation in Bedford.

The successful candidate will provide an efficient, effective and professional ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues.

This role is a 3 month contract with the possibility to extend. Note this role is role is fully office based 5 days per week.

Personal Requirements:

  • Proven track record working in a complex service desk environment.
  • In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFPs and Servers.
  • Knowledge of working with and supporting virtualisation technologies, SANs, Corporate Backup Solutions, Secure Gateways eg (AV/Spam/Content Filters).
  • Knowledge and support of Microsoft Active Directory, Azure, Entra ID, Intune, Exchange and Microsoft Office 365 including Microsoft Teams.
  • Knowledge of and supporting Networking Technologies such as DHCP, DNS, TCP/IP.
  • Must be able to interpret customer issues in order to resolve or escalate as appropriate, in line with corporate standards.
  • Any official Qualifications/Accreditations for the following would be extremely useful: Relevant Microsoft Solutions; Barracuda Solutions; Dell Hardware (Desktop/Laptops, etc.); ITIL3/4.

Working Hours: 36hrs/9:00am - 17:00pm/Monday to Friday

Pay:£41.45 per hr

Please note this role is within the scope of IR35.

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