Summary: The Service Desk Analyst (German Language) role involves providing 1st and 2nd line support primarily to German-speaking colleagues in Livingston, Scotland. The position requires effective incident management and support for a variety of IT infrastructure, including Windows and Apple devices. The role is office-based for two days a week and may extend beyond the initial six-month duration. Strong communication skills in both German and English are essential for success in this position.

Key Responsibilities:

• Log, record, and prioritise all incidents received into the Service Desk.
• Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines.
• Ensure online incidents and requests are assigned and dealt with in line with SLAs.
• Advise and assist team members with service provision.
• Deal with queries in a calm, swift, and customer-focused manner.
• Provide 1st & 2nd line support for all of the company's IT infrastructure.
• Fulfil user administration requests and provision all IT Infrastructure Technologies.

Key Skills:

• Excellent language skills in German and English, both spoken and written.
• A passion for technology.
• Excellent communication and problem-solving skills.
• Good time management abilities.
• Ability to work on own initiative, multi-task, and deal with pressure.
• Ideally previous experience on a Service Desk, but this is not necessary.

Salary (Rate): undetermined

City: Livingston

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT