Service Desk Analyst - Desktop Support Engineer - Financial Services
Posted 4 days ago by 1768518374
£314 Per day
Inside
Onsite
London
Summary: The Service Desk Analyst - Desktop Support Engineer role involves providing first line IT support to colleagues in the London office, along with second line support both onsite and remotely. The position is part of the End User Technology team, which supports approximately 7,000 users across Europe. The role requires a blend of technical expertise and customer service skills to ensure effective incident resolution and support for various IT services. The successful candidate will engage with VIP clients and manage onsite technology for events and projects.
Key Responsibilities:
- Provision of first line support through our onsite Techbar and walk-up services,
- White glove support for VIP's onsite,
- Second level support for incidents raised through Service Desk chat and online channels,
- Incident investigation and resolution,
- Software and hardware request fulfilment,
- Device build and deployment,
- Management and support of onsite meeting room audio visual technology,
- Onsite support for infrastructure projects delivery,
- IT support for major events onsite, eg Town Halls.
Key Skills:
- Experience in a related technical support role
- IT or Business qualification
- Good working knowledge of IT business technologies; Windows O/S, PC hardware, Networks, Microsoft 365 and major cloud & on-premise business applications
- Experience of enterprise endpoint management tools such as MECM or InTune
- Experience of ServiceNow or equivalent ITSM system
- Excellent problem solving and troubleshooting skills
- Excellent communication skills (written and verbal)
- Experience of dealing with VIP/C-level customers
- Motivated to deliver a first-class customer service
Salary: £314 per day
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Service Desk Analyst - Desktop Support Engineer - Financial Services
Job Purpose
In this role you will be responsible for providing onsite first line IT support to colleagues in our London office, and both onsite & remote second line support.
Team Background
- This role sits within our End User Technology team and reports to our Service Centre Manager.
- This team has responsibility for the provision and support of endpoint hardware and software for approximately 7,000 users across Europe.
Key Responsibilities
- Provision of first line support through our onsite Techbar and walk-up services,
- White glove support for VIP's onsite,
- Second level support for incidents raised through Service Desk chat and online channels,
- Incident investigation and resolution,
- Software and hardware request fulfilment,
- Device build and deployment,
- Management and support of onsite meeting room audio visual technology,
- Onsite support for infrastructure projects delivery,
- IT support for major events onsite, eg Town Halls.
Skills, Knowledge and Experience
- Experience in a related technical support role
- IT or Business qualification
- Good working knowledge of IT business technologies; Windows O/S, PC hardware, Networks, Microsoft 365 and major cloud & on-premise business applications
- Experience of enterprise endpoint management tools such as MECM or InTune
- Experience of ServiceNow or equivalent ITSM system
- Excellent problem solving and troubleshooting skills
- Excellent communication skills (written and verbal)
- Experience of dealing with VIP/C-level customers
- Motivated to deliver a first-class customer service
Bank Banking Insurance Financial Services