IT Service Desk Analyst, Soho, London, near Oxford Circus (W1)
A global media company needs an IT Service Desk Analyst to support its London office of around 70 users, plus a small number of colleagues in mainland Europe.
You'll be the IT presence on the ground in London, reporting to the US head office.
It's a varied role for someone who enjoys being the person users turn to.
The work
- Desk side and remote support for UK users
- Logging, prioritising and resolving tickets to agreed service levels
- Active Directory and Office 365 user administration
- Setting up new equipment, plus hardware repairs and replacements
- Software installs and upgrades
- Supporting monthly patching through SCCM
- Keeping inventory and documentation up to date
What you'll bring
- IT service desk or support role experience
- Good Windows, Active Directory and Office 365 skills
- Some Mac support experience, with JAMF a bonus
- An understanding of ITIL ways of working
- A friendly, organised approach and strong customer service
- Media sector experience is welcome, but not essential
To apply, send your CV to Langley James, quoting the job title.
Rate:
£200/day
Location:
London
IR35 Status:
Not specified
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Mid-Level