IT Service Desk Analyst, Soho, London, near Oxford Circus (W1) A global media company needs an IT Service Desk Analyst to support its London office of around 70 users, plus a small number of colleagues in mainland Europe.
You'll be the IT presence on the ground in London, reporting to the US head office.
It's a varied role for someone who enjoys being the person users turn to.
The work Desk side and remote support for UK users Logging, prioritising and resolving tickets to agreed service levels Active Directory and Office 365 user administration Setting up new equipment, plus hardware repairs and replacements Software installs and upgrades Supporting monthly patching through SCCM Keeping inventory and documentation up to date
What you'll bring
- IT service desk or support role experience
- Good Windows, Active Directory and Office 365 skills
- Some Mac support experience, with JAMF a bonus
- An understanding of ITIL ways of working
- A friendly, organised approach and strong customer service
- Media sector experience is welcome, but not essential
Desired Skills and Experience
- IT Support
- Office 365
- Jira
- ITSM
Rate:
£200/day
Location:
London
IR35 Status:
Not specified
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Mid-Level