Summary: The Service Desk Analyst role at a top-rated bank in London offers a long-term contract opportunity for candidates with first and second line support experience. The position emphasizes clear communication and a proactive attitude, as the analyst will interact with various in-house customers. The role provides a chance to upskill and advance within one of the UK's leading challenger banks. Key responsibilities include logging and prioritizing support requests, providing technical support, and managing hardware lifecycles.

Key Responsibilities:

• Log and prioritize jobs - internal calls/ITSD mailbox/IT Hub tickets
• 1st Line technical support
• 2nd Line Technical Support
• Incident Management/Request Fulfilments/Problem Management
• Providing excellent customer service to the business
• User password resets A/D permissioning
• Grant access to folders/applications
• Managing hardware lifecycling
• Undertaking colleague IMACs (Installs, Moves, Adds, Changes)
• Admin support for IT internal systems Admin support IT Hub - internal system
• JML process - Joiner, Mover & Leaver Activities

Key Skills:

• First and second line support experience
• Clear communication skills
• Proactive attitude
• Incident Management skills
• Customer service orientation
• Technical troubleshooting abilities
• Experience with hardware lifecycle management
• Familiarity with IMAC processes
• Administrative support skills
• Knowledge of JML processes

Salary (Rate): £320

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT