Service Desk Analyst - 6 months FTC
Posted 1 day ago by LMAX Group
Negotiable
Undetermined
Undetermined
London, England, United Kingdom
Summary: The Service Desk Analyst role is focused on delivering 1st and 2nd line technical support for IT applications and services within a corporate environment. The position requires excellent customer service skills and extensive technical knowledge to enhance user-facing services. The role also involves onboarding/offboarding processes and asset management, emphasizing a proactive approach to customer satisfaction. Candidates should have a minimum of one year of relevant experience and a passion for technology.
Key Responsibilities:
- Provide 1st and 2nd line technical support for departmental IT applications and business services.
- Drive improvements to user-facing services.
- Handle onboarding and offboarding processes for employees.
- Manage assets and maintain excellent customer service.
- Adhere to SLAs and KPIs while managing tasks and prioritizing effectively.
- Support mobile devices and MDM applications.
- Troubleshoot hardware-related incidents and understand networking concepts.
Key Skills:
- Minimum 1 year of experience in a similar role.
- Experience with service desk systems such as Service Now.
- Knowledge of operating systems and related software packages.
- Good interpersonal skills, preferably with a background in retail or customer service.
- Excellent verbal and written communication skills.
- Strong task management and prioritization abilities.
- Understanding of computer hardware, print servers, and TCP/IP networking.
- Positive attitude and willingness to go the extra mile for customer satisfaction.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
About the Role: The Service Desk Analyst role is placed within the Technology, Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition to excellent customer service skills, solid, extensive all-round technical knowledge will be key to succeed in this role.
Desirable Skills / Experience:
- Onboarding/offboarding experience (joiners, movers, leavers)
- Asset management
- Good interpersonal skills (previous experience in retail or customer services advantageous)
- Positive can-do attitude, focussing on customer satisfaction, willing to go the extra mile
- Process and procedure driven
- Excellent verbal and written skills
- Task management and prioritisation, adhering to SLAs and KPIs
- Passionate about technology
- Knowledge of computer hardware and troubleshooting hardware-related incidents
- Experience building laptops/desktops
- Understanding of print servers and printers
- Understanding of TCP/IP networking
In return, and for the right candidate, LMAX offers an exciting opportunity to join a forward-thinking, inclusive, entrepreneurial financial services company, supporting and facilitating individual career goals with a focus on corporate social responsibility and employee engagement.
Requirements
- Minimum 1 years' experience in similar role, supporting corporate business, accustomed to corporate environments
- Experience of service desk system such as Service Now or similar
- Knowledge of Operating systems and related software packages
- Experience supporting mobile devices and MDM applications
Benefits
- 25 days of holiday
- Bonus
- Pension contribution
- Private medical, dental, and vision coverage
- Life assurance
- Critical illness cover
- Wellness contribution program with access to ClassPass
- Plumm Platform
- Five volunteering days
- Give as You Earn initiative
- Learning and development programs
- Electric Vehicle Scheme
- Cycle to Work Scheme
- Season Ticket Loan