Service Desk Analyst - 1st line IT Support
Posted 3 days ago by Henderson Scott
Negotiable
Inside
Onsite
East Kilbride, UK
Summary: The Service Desk Analyst role involves providing first-line IT support in East Kilbride, requiring a full-time, on-site commitment. The position focuses on troubleshooting IT issues and delivering excellent customer service to a large user base. Candidates must undergo UK government SC clearance, with preference given to those with active clearance. Strong communication and analytical skills are essential for success in this busy public sector environment.
Key Responsibilities:
- Providing top-tier customer support, addressing a wide range of IT queries.
- Using your analytical and troubleshooting skills to swiftly resolve issues.
- Working with automated ticketing systems within a Microsoft Technology stack.
Key Skills:
- Excellent communication skills.
- Strong analytical and troubleshooting abilities.
- Experience in large-scale support environments.
- Familiarity with Microsoft Technology stack.
Salary (Rate): undetermined
City: East Kilbride
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Desk Analyst - 1st line Support - East Kilbride (5 days onsite)
Do you thrive on troubleshooting issues and want to provide excellent customer service?
I have an immediate opportunity for someone to join a busy public sector client in East Kilbride.
This role requires full-time, on-site commitment and involves working with a large user base, ensuring a smooth IT experience in a bustling environment.
Due to the nature of the client, you'll need to undergo UK government SC clearance, with those already holding an active clearance being particularly favourable.
In this role, you'll focus on:
- Providing top-tier customer support, addressing a wide range of IT queries.
- Using your analytical and troubleshooting skills to swiftly resolve issues.
- Working with automated ticketing systems within a Microsoft Technology stack.
If you possess excellent communication skills, a knack for resolving technical issues, and experience with large-scale support environments, get in touch for immediate consideration!