Service Desk Analyst - 1st/2nd Line Support - Insurance - City, London
Posted 1 week ago by Auriol Resource
£40,000 Per year
Fixed-Term
Hybrid
London, UK
Summary: The Service Desk Analyst position involves providing 1st and 2nd line support within a leading Insurance Broker in London. The role requires expertise in Microsoft technologies and excellent communication skills, with a focus on customer service. The position is hybrid, requiring three days in the office and two days remote work. This is a fixed-term contract for an initial duration of three months.
Key Responsibilities:
- Providing 1st/2nd Line support, logging and troubleshooting problems raised, dealing efficiently with work requests assigned to you and by taking ownership throughout, ensuring appropriate and timely responses and resolutions are achieved in order to minimise adverse business impact.
- Escalating to 3rd Level team if required
- To acquire and maintain a detailed understanding of customer requirements as a means of identifying potential service problems and of providing excellent customer service.
- Have excellent communication skills and be a good team player.
- Previous experience working in the Financial Sector, preferably Insurance/London Market is highly desirable.
Key Skills:
- Experience in providing 1st/2nd Line desktop support.
- Proficiency in Microsoft Technologies, including Office 365, Windows 10/11.
- Excellent communication skills.
- Ability to work effectively in a team.
- Experience in the Financial Sector, preferably Insurance/London Market.
Salary (Rate): £40K yearly
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Service Desk Analyst - 1st/2nd Line Support - Insurance - City, London
Our Client, a leading Insurance Broker in the City of London is looking for a Service Desk Analyst to join their team providing 1st/2nd Line support working on their Service Desk.
Hybrid working - 3 days a week in their offices and the rest working remotely.
You will have previous experience working on a Service Desk providing 1st/2nd Line desktop support with good Microsoft Technologies to include Office 365, Windows 10/11 etc. .
The role of the Service Desk Analyst will involve:-
- Providing 1st/2nd Line support, logging and troubleshooting problems raised, dealing efficiently with work requests assigned to you and by taking ownership throughout, ensuring appropriate and timely responses and resolutions are achieved in order to minimise adverse business impact.
- Escalating to 3rd Level team if required
- To acquire and maintain a detailed understanding of customer requirements as a means of identifying potential service problems and of providing excellent customer service.
- Have excellent communication skills and be a good team player.
- Previous experience working in the Financial Sector, preferably Insurance/London Market is highly desirable.
The Service Desk Analyst must also be prepared to work on a shift rota covering the hours of (7am-3pm, 8am-4pm, 9.30am-5.30pm & 10am-6pm)
This role is a Fixed Term Contract for an initial 3 months.