Summary: The Service Desk Analyst role involves providing 1st and 2nd line support within a large organization, requiring immediate availability for full-time onsite work in Birmingham. The position is initially for a duration of three months and is classified as inside IR35. Candidates must possess relevant experience and strong customer service skills to effectively assist users.

Key Responsibilities:

• Provide 1st and 2nd line support as a Service Desk Analyst.
• Assist users in resolving queries with excellent customer service.
• Utilize Windows 10 and Office 365 suite effectively.
• Manage user accounts and permissions using Active Directory.
• Support Microsoft OS and application stacks.
• Use ticketing systems such as ServiceNow for issue tracking.
• Communicate effectively with users and team members.

Key Skills:

• Proven experience as a Service Desk Analyst/1st & 2nd Line Support Engineer.
• Excellent customer service skills.
• Proficiency in Windows 10 and Office 365 suite.
• Experience with Active Directory.
• Strong knowledge of Microsoft OS and application stacks.
• Familiarity with ticketing systems like ServiceNow.
• Excellent communication skills.

Salary (Rate): £190

City: Birmingham

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT