Service Desk Analyst | £150 | Inside IR35 PAYE | 3 months | Onsite/Hybrid
Posted 4 days ago by Opus Recruitment Solutions Ltd
£150 Per day
Inside
Hybrid
Exeter, Devon, UK
Summary: The Service Desk Analyst role is a 3-month contract focused on supporting the rollout of a Self-Service Password Reset for clients. The position requires onsite work in Exeter or St Austell for the first two weeks, transitioning to a hybrid model thereafter. This role is classified as Inside IR35 PAYE and emphasizes strong communication and IT troubleshooting skills. The analyst will be responsible for managing user queries and ticket logging during the rollout period.
Key Responsibilities:
- Follow documented processes and procedures to resolve common service desk queries
- Assist users with password reset issues using strong verbal communication skills
- Log and update tickets accurately within the service management tool
- Handle a high volume of user contacts during the password policy rollout
- Demonstrate IT troubleshooting knowledge and a willingness to learn
- Commit to onsite work in either Exeter or St Austell
Key Skills:
- Confident in following documented processes
- Strong verbal communication skills
- Accurate ticket logging and updating skills
- Ability to manage high volumes of user contacts
- IT troubleshooting knowledge
- Willingness to work onsite
Salary (Rate): £150 daily
City: Exeter
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Desk Analyst | £150 | Inside IR35 PAYE | 3 months | Onsite/Hybrid
We're recruiting for a Service Desk Analyst for a 3-Month contract role. This position will be vital in supporting our clients Self-Service Password Reset rollout. This position is determined as Inside IR35 PAYE and requires onsite work in either Exeter or St Austell for the first 2 weeks, with flexibility on Hybrid working 1-2 days per week following training.
Key Requirements
- Confident following documented processes and procedures to resolve common service desk queries
- Strong and verbal communication skills when assisting users with password reset issues
- Accurate ticket logging and updating within service management tool following defined standards
- Ability to handle volume of user contacts during password policy rollout period
- IT troubleshooting knowledge and willingness to learn tools and processes quickly
- Willingness to commit to onsite work in either Exeter or St Austell
If this Service Desk Analyst role sounds like a good fit and you'd like to know more, please apply with your most up to date CV and I'll be in touch.
Service Desk Analyst | £150 | Inside IR35 PAYE | 3 months | Onsite/Hybrid