Service Desk Analyst | £150 | Inside IR35 PAYE | 3 months | Onsite/Hybrid

Summary: The Service Desk Analyst role involves supporting a Self-Service Password Reset rollout for a 3-month contract. The position requires onsite work in Exeter or St Austell for the initial two weeks, transitioning to a hybrid model thereafter. This role is classified as Inside IR35 PAYE and demands strong communication and IT troubleshooting skills. The analyst will be responsible for resolving service desk queries and managing user contacts during the rollout period.

Key Responsibilities:

• Confidently follow documented processes and procedures to resolve common service desk queries
• Utilize strong verbal communication skills to assist users with password reset issues
• Accurately log and update tickets within the service management tool following defined standards
• Handle a high volume of user contacts during the password policy rollout period
• Demonstrate IT troubleshooting knowledge and a willingness to learn tools and processes quickly
• Commit to onsite work in either Exeter or St Austell

Key Skills:

• Strong verbal communication skills
• IT troubleshooting knowledge
• Ability to follow documented processes
• Experience with service management tools
• Willingness to learn quickly
• Flexibility for hybrid working

Salary (Rate): £150 daily

City: Exeter

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Service Desk Analyst | £150 | Inside IR35 PAYE | 3 months | Onsite/Hybrid

We're recruiting for a Service Desk Analyst for a 3-Month contract role. This position will be vital in supporting our clients Self-Service Password Reset rollout. This position is determined as Inside IR35 PAYE and requires onsite work in either Exeter or St Austell for the first 2 weeks, with flexibility on Hybrid working 1-2 days per week following training.

Key Requirements

• Confident following documented processes and procedures to resolve common service desk queries
• Strong and verbal communication skills when assisting users with password reset issues
• Accurate ticket logging and updating within service management tool following defined standards
• Ability to handle volume of user contacts during password policy rollout period
• IT troubleshooting knowledge and willingness to learn tools and processes quickly
• Willingness to commit to onsite work in either Exeter or St Austell

If this Service Desk Analyst role sounds like a good fit and you'd like to know more, please apply with your most up to date CV and I'll be in touch.

Service Desk Analyst | £150 | Inside IR35 PAYE | 3 months | Onsite/Hybrid