Service Desk Agent (m/w/d)

Summary: The Service Desk Agent role involves direct communication with customers via phone and written correspondence, handling inquiries, and managing incidents. The position requires a customer-oriented mindset and effective communication skills, along with the ability to work in shifts. Candidates should have some professional experience and be proficient in German, with additional language skills being a plus. The role offers a varied work experience in a reputable company.

Key Responsibilities:

• Direct telephone and written customer contact in the Service Desk
• Receiving customer inquiries and opening incidents
• Initial resolution attempts according to guidelines and forwarding to subsequent support groups
• Forwarding incidents to 1st Level Support or other specialist groups as per guidelines
• Ensuring telephone availability rates of industry-specific and/or technological know-how on a specialist topic in the sales area

Key Skills:

• First professional experience desirable
• Customer-oriented thinking and action
• Competence in telephone communication
• Good communication skills (clear understandable pronunciation, eloquence)
• Flexibility, resilience, and willingness to perform
• Willingness to work in shifts
• Good German language skills in spoken and written form; English skills, additional foreign language desirable
• Experience with standard MS Office products

Salary (Rate): undetermined

City: Zwickau

Country: Germany

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other