Summary: The Service Desk Agent role at the Northern Care Alliance NHS Foundation Trust involves managing IT issues related to system accounts, applications, and hardware while providing exceptional customer service. The successful candidate will focus on minimizing lost clinical and operational time due to IT incidents and will contribute to the organization's goal of becoming the safest NHS trust. This position requires analytical skills to ensure customer needs are met effectively. The role offers opportunities for professional development within a large and ambitious healthcare organization.

Key Responsibilities:

• Manage IT issues related to system accounts, applications, and hardware.
• Provide excellent customer service to users experiencing IT incidents.
• Minimize lost clinical and operational time due to IT service disruptions.
• Analyze incidents to drive continual improvement in service delivery.
• Ensure quick resolution of user problems to restore access to IT services.

Key Skills:

• NVQ Level 3 or equivalent in IT or related subject.
• GCSE English and Maths (grade A-C, or 4 and above).
• Experience in customer service and maintaining quality standards.
• Working knowledge of Microsoft Office products.
• Basic technical knowledge of desktops and IT troubleshooting.
• Excellent interpersonal and communication skills.
• Organizational skills and ability to work under pressure.

Salary (Rate): 25674

City: Salford

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT