Service Designer, Transition Lead, ITIL / ITSM
Posted 1 day ago by Syntax Consultancy Ltd
£450 Per day
Outside
Hybrid
London
Summary: The role of Service Designer / Transition Lead requires an individual with active SC Security Clearance to oversee the design, governance, business change, and transition activities necessary for establishing a compliant service model. The position involves working with a global IT consultancy on large-scale network solutions projects for a telecoms client. The contract is for three months, with a hybrid working arrangement. The ideal candidate will have proven experience in service design and transition, along with a strong understanding of ITIL/ITSM frameworks.
Key Responsibilities:
- Lead and coordinate design, governance, business change, and transition activities.
- Establish a compliant service model aligned with contractual obligations and customer approval.
- Create governance artifacts such as SHLD, RACI, and RTM.
- Develop process flow diagrams for ITSM processes (e.g., incident and change management).
- Deliver service readiness in large transformation programs.
- Manage stakeholder relationships effectively.
- Facilitate business change, training, and adoption.
Key Skills:
- Proven experience in Service Design / Service Transition roles.
- Strong understanding of ITIL / ITSM frameworks.
- Experience with governance artifacts: SHLD, RACI, RTM.
- Ability to create process flow diagrams for ITSM processes.
- Experience delivering service readiness in large transformation programs.
- Strong stakeholder management skills.
- Background in telecoms or large-scale enterprise environments preferred.
- Active SC Security Clearance essential.
- Experience with tools such as ServiceNow is desirable.
- Exposure to Network / Infrastructure services.
- Experience working with suppliers and third-party vendors.
Salary (Rate): £450/day
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Service Designer / Transition Lead – SC Cleared
3 Month Contract
London (Hybrid)
£425-£450/day (Outside IR35)
Service Designer / Transition Lead needed with active SC Security Clearance.
Experience the Design, Governance, Business Change and Transition activities required to establish a compliant Service Model aligned agreed obligations.
Worked with Service High-Level Design (SHLD), RACI model, Requirements Traceability Matrix (RTM) & Business Change.
Paying up to £450/day (Outside IR35). Start ASAP in May 2026 and rolling 3 month contract.
Hybrid Working – 2/3 days/week remote (WFH) + 2/3 days/week working from the office in London.
Working with a global IT Consultancy on large-scale network solutions projects for a Telecoms end client.
Key skills, experience + tasks will include:
- Proven experience in Service Design / Service Transition roles
- Strong understanding of ITIL / ITSM frameworks
- onboard resource to lead and coordinate the Design, Governance, Business Change and transition activities required to establish a compliant Service Model aligned to contractual obligations and customer approval.
- Process flow diagrams and process for each of the ITSM processes (e.g. incident and change management).
- Experience delivering service readiness in large transformation programmes
- Ability to create governance artefacts: SHLD (Service High-Level Design), RACI, RTM (Requirements Traceability Matrix)
- Experience with business change, training and adoption.
- Strong stakeholder management.
- Background in telecoms or large-scale enterprise environments preferred
- SC Security Clearance active is essential for this contract – SC used last 12 months.
Desirable
- Experience with tools such as ServiceNow
- Exposure to Network / Infrastructure services
- Experience working with suppliers and third-party vendors