Service Designer, Transition Lead, ITIL/ITSM
Posted Today by Syntax Consultancy
£450 Per day
Outside
Hybrid
Central London London, UK
Summary: Service Designer/Transition Lead with active SC Security Clearance is required for a 3-month contract in London, focusing on Design, Governance, Business Change, and Transition activities. The role involves establishing a compliant Service Model aligned with contractual obligations and customer approval. Candidates should have proven experience in Service Design/Transition roles and a strong understanding of ITIL/ITSM frameworks. The position offers a hybrid working arrangement with a pay rate of £425-£450 per day, outside IR35.
Key Responsibilities:
- Lead and coordinate Design, Governance, Business Change, and transition activities to establish a compliant Service Model.
- Create governance artefacts including SHLD, RACI, and RTM.
- Develop process flow diagrams for ITSM processes such as incident and change management.
- Deliver service readiness in large transformation programmes.
- Manage stakeholder relationships effectively.
- Support business change, training, and adoption initiatives.
- Work with a global IT Consultancy on large-scale network solutions projects.
Key Skills:
- Proven experience in Service Design/Service Transition roles.
- Strong understanding of ITIL/ITSM frameworks.
- Experience with governance artefacts: SHLD, RACI, RTM.
- Ability to create process flow diagrams for ITSM processes.
- Experience delivering service readiness in large transformation programmes.
- Strong stakeholder management skills.
- Background in telecoms or large-scale enterprise environments preferred.
- Active SC Security Clearance essential.
- Desirable: Experience with ServiceNow and exposure to Network/Infrastructure services.
- Experience working with suppliers and third-party vendors.
Salary (Rate): £450/day
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Service Designer/Transition Lead - SC Cleared
3 Month Contract
London (Hybrid)
£425-£450/day (Outside IR35)
Service Designer/Transition Lead needed with active SC Security Clearance .
Experience the Design, Governance, Business Change and Transition activities required to establish a compliant Service Model aligned agreed obligations.
Worked with Service High-Level Design (SHLD), RACI model, Requirements Traceability Matrix (RTM) & Business Change.
Paying up to £450/day (Outside IR35). Start ASAP in May 2026 and rolling 3 month contract.
Hybrid Working - 2/3 days/week remote (WFH) + 2/3 days/week working from the office in London .
Working with a global IT Consultancy on large-scale network solutions projects for a Telecoms end client.
Key skills, experience + tasks will include:
- Proven experience in Service Design/Service Transition roles
- Strong understanding of ITIL/ITSM frameworks
- onboard resource to lead and coordinate the Design, Governance, Business Change and transition activities required to establish a compliant Service Model aligned to contractual obligations and customer approval.
- Process flow diagrams and process for each of the ITSM processes (eg incident and change management).
- Experience delivering service readiness in large transformation programmes
- Ability to create governance artefacts: SHLD (Service High-Level Design), RACI, RTM (Requirements Traceability Matrix)
- Experience with business change, training and adoption.
- Strong stakeholder management.
- Background in telecoms or large-scale enterprise environments preferred
- SC Security Clearance active is essential for this contract - SC used last 12 months.
Desirable
- Experience with tools such as ServiceNow
- Exposure to Network/Infrastructure services
- Experience working with suppliers and third-party vendors