Service Designer, Research, Hybrid London, 6+ months

Summary: The role of Service Designer involves leading user research and designing service blueprints to enhance an audit function within a large financial services company. This strategic position focuses on transforming an underutilized audit system into a comprehensive digital workflow tool. The designer will engage with global teams and senior stakeholders to drive workflow redesign and champion system adoption. The position is hybrid, requiring 2 to 3 days on-site in Central London.

Key Responsibilities:

• Lead deep-dive user research across global teams
• Create robust service blueprints & journey maps to highlight pain points and opportunities
• Drive workflow redesign within the platform - focusing on simplification, standardisation, and digitisation
• Engage with senior stakeholders, including SLT, global audit SMEs, and technical delivery teams
• Define a target-state vision and design principles for a 2026 transformation roadmap
• Uncover system optimisation opportunities - learning from other financial institution's platforms
• Champion adoption - making the system intuitive, effective, and central to the audit function's daily work

Key Skills:

• Strong background in service design and user research
• Experience with journey mapping and process transformation
• Ability to engage with senior stakeholders and global teams
• Expertise in workflow redesign and digital tool integration
• Strategic thinking and vision definition for transformation projects
• Knowledge of financial services and audit functions
• Proficiency in creating service blueprints and identifying optimisation opportunities

Salary (Rate): £600 per day

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: Senior

Industry: Other

Detailed Description From Employer:

Service Designer, Research, Hybrid London, 6months +, Start ASAP

My client, a large financial services company, is searching for a Senior Service Designer with a strong background in research, journey mapping, and process transformation to help reshape the future of an audit function at an enterprise-scale organisation.

This is a high-impact, strategic role where you'll be instrumental in evolving a audit system (currently underutilised) into a fully integrated, end-to-end digital workflow tool that supports advanced reporting, global consistency, and AI-enabled insights.

What You'll Do

• Lead deep-dive user research across global teams
• Create robust service blueprints & journey maps to highlight pain points and opportunities.
• Drive workflow redesign within the platform - focusing on simplification, standardisation, and digitisation.
• Engage with senior stakeholders, including SLT, global audit SMEs, and technical delivery teams.
• Define a target-state vision and design principles for a 2026 transformation roadmap.
• Uncover system optimisation opportunities - learning from other financial institution's platforms.
• Champion adoption - making the system intuitive, effective, and central to the audit function's daily work.

Location: Central London (Hybrid - 2 to 3 days onsite)
Scope: Global stakeholder research across 50 markets
Start Date: ASAP

If you're a strategic designer who thrives in complex environments and enjoys turning insight into actionable service design, this is your chance to own a transformation with global impact.

Service Designer, Research, Hybrid London, 6months +, Start ASAP