Service Designer
Posted 1 day ago by Totaljobs
£500 Per day
Outside
Undetermined
UK; London; Birmingham; Manchester; Glasgow; Liverpool; Leeds; Edinburgh; Bristol; Cardiff; Nottingham
Summary: The role of Service Designer involves leading end-to-end service design within a telecommunications environment, with a focus on enhancing customer and network service experiences. The position requires collaboration with various teams to translate technical capabilities into customer-centric services and to resolve service experience issues. The contract is outside IR35 and offers a competitive daily rate.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity)
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams
Salary (Rate): £500 daily
City: undetermined
Country: UK
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity)
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams
Further details available upon application.
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.