Service Designer
Posted 1 week ago by 1751037460
Negotiable
Inside
Hybrid
Telford, Shropshire
Summary: The Service Designer role at Whitehall Resources involves collaborating with a key client in Telford to enhance team delivery and improve operational processes. The position requires two days of on-site work weekly and mandates candidates to work through an Umbrella Company. The successful candidate will focus on customer journey design and business analysis while working closely with UX and Build teams. Key responsibilities include mapping processes and developing design approaches aligned with business priorities.
Key Responsibilities:
- Creating alignment for each life event on the aim, impact, and measurement approach
- Developing an ‘as-is’ view of existing programmes across the business
- Creating a clear design approach for each journey based upon business prioritisation and architectural maturity
- Mapping out existing and ‘to-be’ processes and approaches for the prioritised use cases
- Aiding the development of joined-up journey creation considering regime level journeys
- Supporting the identification of and approach to any changes within the overall operating model
Key Skills:
- Customer journey design
- Business analysis
- Strong interpersonal skills
- Self-starter
Salary (Rate): undetermined
City: Telford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Designer
Whitehall Resources currently require an experienced Service Designer to work with a key client based in Telford
**Please note this position will require 2 days onsite weekly and candidates must work via an Umbrella Company**
Job description:
Helping shaping delivery for the team, working closely with UX & Build teams, improving the teams ways of working and providing output to feed into the stakeholder updates / reports.
* Creating alignment for each life event on the aim, impact, and measurement approach
* Developing an ‘as-is’ view of existing programmes across the business.
* Creating a clear design approach for each journey based upon business prioritisation and architectural maturity.
* Map out existing and ‘to-be’ processes and approaches for the prioritised use cases, helping to determine and align on the build approach from POC onwards.
* Aide the development of joined-up journey creation considering regime level journeys (starting with Income Tax and Corporation Tax), channel strategy, drive to digital and upstream compliance programmes.
* Support the identification of and approach to any changes within the overall operating model.
Key skills:
* Customer journey design
* Business analysis
* Strong interpersonal skills
* Self-starter
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
