Service Designer

Service Designer - Telecoms

Location: Newbury - minimum 1 day per week onsite

Rate: £500 per day outside ir35

Contract: 3 months rolling

Start: ASAP

Initial contract: Until 31st December, with a new contract expected from 1st January

We are currently looking for an experienced Service Designer to join a telecoms environment, working closely with business and technical stakeholders to understand requirements, map end-to-end processes and design effective service solutions.

This is an excellent opportunity for someone with strong Telco and Unified Communications experience, who can confidently engage stakeholders and translate complex business needs into practical service improvements.

Key Responsibilities

• Work closely with business stakeholders to understand their needs, challenges and objectives.
• Capture and document end-to-end business and service processes.
• Identify opportunities for improvement and develop practical service design solutions.
• Present different solution options, clearly outlining the benefits, drawbacks, risks and considerations of each.
• Work collaboratively across business, technology and operational teams.
• Translate stakeholder requirements into clear service designs and processes.
• Support the implementation and evolution of services within a telecoms environment.
• Contribute to the design and implementation of emerging AI-enabled service enhancements where appropriate.

Essential Experience

• Proven experience working as a Service Designer or in a similar service/process design role.
• Strong stakeholder management skills, with the ability to engage confidently with business stakeholders at different levels.
• Previous experience working within a Telecommunications/Telco environment.
• Good knowledge of Unified Communications, ideally with experience of the RingCentral suite of products.
• Strong experience capturing and documenting end-to-end processes.
• Excellent problem-solving and analytical skills.
• Ability to develop and present multiple solutions, clearly explaining the pros, cons, risks and implications of each option.