Service Designer
Posted 1 week ago by 1748003269
Negotiable
Inside
Hybrid
Manchester
Summary: The Service Designer role involves establishing service mapping foundations and defining service display criteria for a global leader in consulting and technology services. The position requires collaboration with stakeholders to document and refine the service inventory, ensuring clarity and performance metrics are well-defined. This is a hybrid role based in Manchester, requiring three days on-site work. The contract duration is five months, and the role is umbrella only.
Key Responsibilities:
- Define and document the current portfolio of services offered across the organization.
- Collaborate with stakeholders to validate and refine the service inventory.
- Develop and implement criteria for how services should be represented, including service layers and color coding for visual clarity.
- Establish service level agreements (SLAs) and performance metrics.
- Determine priority levels based on business impact and urgency.
- Define ownership models (in-house vs. supply chain/third-party).
- Identify hosting locations (cloud, on-premises, hybrid).
Key Skills:
- Proven experience in service design, service architecture, or IT service management.
- Strong understanding of service mapping methodologies and frameworks (e.g., ITIL, TOGAF).
- Proficiency in visualization tools such as Microsoft Visio, Lucidchart, or similar.
- Excellent analytical, documentation, and communication skills.
- Ability to work cross-functionally with technical and non-technical teams.
Salary (Rate): £480 daily
City: Manchester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Role Title: Service Designer
Duration: 5 Months
Location: Hybrid - 3 days on site Manchester
Umbrella only
£480
Would you like to join a global leader in consulting, technology services and digital transformation?
Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.
Key Responsibilities:
Establish Service Mapping Foundations
* Define and document the current portfolio of services offered across the organization.
* Collaborate with stakeholders to validate and refine the service inventory.
- Define Service Display Criteria
- Develop and implement criteria for how services should be represented, including:
- Service Layers and Color Coding for visual clarity.
- Service Level Agreements (SLAs) and performance metrics.
- Priority Levels based on business impact and urgency.
- Ownership Models (In-house vs. Supply Chain/Third-party).
- Hosting Locations (Cloud, On-premises, Hybrid).
Required Skills & Experience:
- Proven experience in service design, service architecture, or IT service management.
- Strong understanding of service mapping methodologies and frameworks (e.g., ITIL, TOGAF).
- Proficiency in visualization tools such as Microsoft Visio, Lucidchart, or similar.
- Excellent analytical, documentation, and communication skills.
- Ability to work cross-functionally with technical and non-technical teams
Preferred Qualifications:
- Certification in ITIL, Service Design, or Enterprise Architecture.
- Experience with cloud infrastructure and hybrid environments.
- Familiarity with CMDB and service catalog tools.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!