Service Designer
Posted Today by Hays DT - Midlands
£500 Per day
Inside
Undetermined
London, UK
Summary: The role of Service Designer involves embedding into multidisciplinary teams to design and enhance end-to-end public services, particularly in complex environments. The position requires strong communication skills to effectively engage with both delivery teams and senior stakeholders. The ideal candidate will have experience in service design within the public sector and be adept at using various design methods to improve service journeys. This role is focused on ensuring services are inclusive, accessible, and aligned with relevant standards.
Key Responsibilities:
- Design and improve whole services by understanding user needs, organisational constraints, and policy intent.
- Take ownership of service journeys, mapping current and future states and identifying opportunities for improvement.
- Use research, data, and insight to inform decisions and iterate designs.
- Work closely with researchers, product managers, content designers, developers, policy, and delivery colleagues.
- Communicate effectively within teams, contributing positively to team dynamics and decision-making.
- Work confidently with stakeholders, facilitating conversations, managing differing perspectives, and building shared understanding.
- Facilitate workshops and design sessions that help teams and stakeholders align and move forward.
- Clearly articulate design decisions, trade-offs, and rationale - verbally and visually - even when things are uncertain.
- Ensure services are inclusive, accessible, and aligned to relevant standards and guidance.
Key Skills:
- Strong service design experience in public sector or similarly complex organisations.
- Demonstrable experience working to either the GOV.UK Service Manual or the NHS Service Manual, and applying the principles and standards in practice.
- Evidence of end-to-end service design (not just UX or interaction design).
- Experience working in agile, multidisciplinary teams.
- Proven ability to communicate effectively with a wide range of stakeholders, including non-designers.
- Confident using service design methods (journey mapping, prototyping, co-design, prioritisation, etc.).
- Familiarity with accessibility, inclusion, and evidence-based design practices.
Salary (Rate): £500 per day
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Your new role
We're looking for an experienced Service Designer contractor who can quickly embed into multidisciplinary teams and design or improve end-to-end public services. This role suits someone comfortable working in complex environments, shaping services across digital and non-digital touchpoints, and making progress where problems are not yet fully defined.Strong communication skills are essential. You'll need to communicate clearly, confidently and adaptively - whether working day-to-day with delivery teams or influencing senior stakeholders.What we need them to do
Design and improve whole services by understanding user needs, organisational constraints and policy intentTake ownership of service journeys, mapping current and future states and identifying opportunities for improvementUse research, data and insight to inform decisions and iterate designsWork closely with researchers, product managers, content designers, developers, policy and delivery colleaguesCommunicate effectively within teams, contributing positively to team dynamics and decision-makingWork confidently with stakeholders, facilitating conversations, managing differing perspectives and building shared understandingFacilitate workshops and design sessions that help teams and stakeholders align and move forwardClearly articulate design decisions, trade-offs and rationale - verbally and visually - even when things are uncertainEnsure services are inclusive, accessible and aligned to relevant standards and guidance
What you'll need to succeed
Strong service design experience in public sector or similarly complex organisations
Demonstrable experience working to either the GOV.UK Service Manual or the NHS Service Manual, and applying the principles and standards in practice
Evidence of end-to-end service design (not just UX or interaction design)
Experience working in agile, multidisciplinary teams
Proven ability to communicate effectively with a wide range of stakeholders, including non-designers
Confident using service design methods (journey mapping, prototyping, co-design, prioritisation, etc.)
Familiarity with accessibility, inclusion and evidence-based design practices
What you'll get in return
c£500 per day (inside IR35)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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