Service Designer
Posted 5 days ago by eTeam Workforce Limited
£771 Per day
Inside
Hybrid
London Hybrid 02 days per week, UK
Summary: The Service Designer role involves enhancing the experience of internal users interacting with digital audit platforms within a global bank. The position requires collaboration with cross-functional teams to streamline workflows and improve efficiency in audit processes. The successful candidate will advocate for user-centered design and implement strategic service improvements. This role is critical in driving the transformation of audit services through innovative design practices.
Key Responsibilities:
- Lead end-to-end service design for audit digital applications, ensuring a seamless experience across digital touchpoints.
- Advocate for a user-centred mindset and promote design thinking practices across the audit transformation programme.
- A future-state audit process that eliminates manual workarounds and offline templates, driving greater consistency, adoption, and ease of use across global audit teams.
- Actionable insights based on direct engagement with end users, senior leaders, and technical stakeholders - captured through journey maps, pain point analysis, and service blueprints.
- Redesigned workflows that reduce audit cycle time, improve team productivity, and enable more time to be spent on risk-focused activities.
- Define key data needed and mandate data capture points in key audit processes, enabling structured data collection that supports analytics, thematic reporting, and future GenAI use cases.
- Clear design alignment across audit, technology, and data teams - ensuring process improvements can be delivered within our existing system and architectural roadmap.
- A prioritised set of tested, ready-to-implement recommendations with clear metrics to track impact on efficiency, adoption, data quality, and user satisfaction.
Key Skills:
- Proven experience in service design, customer journey mapping, or UX strategy in a complex enterprise environment.
- Demonstrated ability to simplify complex systems or workflows, ideally in financial services or highly regulated industries.
- Strong stakeholder engagement and facilitation skills across business, technology, and compliance functions.
- Ability to translate insights into strategic service improvements and digital experiences.
- Experience with tools such as Miro, Figma, service blueprints, Adobe Suite, and research platforms.
- Understanding of audit, compliance, or governance processes is highly desirable.
- A degree or professional qualification in design, human-centred design, business analysis, or a related field.
Salary (Rate): £771/day
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role Title: Service Designer
Location: London
Duration: 31/12/2025
Pay Rate: £771 GBP/day inside IR35
Role Description:
As a service designer within the audit value stream, you will play a critical role in reimagining and improving the experience of our internal users (eg, auditors, audit managers, control functions) when interacting with digital audit platforms. You will work collaboratively with cross-functional teams to simplify complex workflows, drive efficiency, and enhance confidence in the digital audit journey.
Key Responsibilities
Lead end-to-end service design for audit digital applications, ensuring a seamless experience across digital touchpoints.
Advocate for a user-centred mindset and promote design thinking practices across the audit transformation programme.
A future-state audit process that eliminates manual workarounds and offline templates, driving greater consistency, adoption, and ease of use across global audit teams.
Actionable insights based on direct engagement with end users, senior leaders, and technical stakeholders - captured through journey maps, pain point analysis, and service blueprints.
Redesigned workflows that reduce audit cycle time, improve team productivity, and enable more time to be spent on risk-focused activities.
Define key data needed and mandate data capture points in key audit processes, enabling structured data collection that supports analytics, thematic reporting, and future GenAI use cases.
Clear design alignment across audit, technology, and data teams - ensuring process improvements can be delivered within our existing system and architectural roadmap.
A prioritised set of tested, ready-to-implement recommendations with clear metrics to track impact on efficiency, adoption, data quality, and user satisfaction.
Requirements
To be successful in this role, you should meet the following requirements:
Proven experience in service design, customer journey mapping, or UX strategy in a complex enterprise environment.
Demonstrated ability to simplify complex systems or workflows, ideally in financial services or highly regulated industries.
Strong stakeholder engagement and facilitation skills across business, technology, and compliance functions.
Ability to translate insights into strategic service improvements and digital experiences.
Experience with tools such as Miro, Figma, service blueprints, Adobe Suite, and research platforms.
Understanding of audit, compliance, or governance processes is highly desirable.
A degree or professional qualification in design, human-centred design, business analysis, or a related field.
What You'll Get
Opportunity to shape strategic internal experiences in a global bank.
Collaborative, diverse, and forward-thinking environment.
Access to learning and development resources and career progression opportunities.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.