Service Designer

Key Responsibilities

• Plan, lead, and deliver service design for public service in Discovery
• Apply a range of methods—e.g. stakeholder interviews, contextual inquiry
• Syntheise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows
• Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions
• Collaborate with cross functional teams – User Researchers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure materials are insight driven.
• Communicate findings to varied audiences—through visual artefacts, presentations, and stakeholder playbacks
• Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment
• To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand

Skills & Experience

• Excellent experience advocating for and working within GDS service standards.
• Create engaging narratives and stories based on research findings to communicate insights effectively.
• Strong portfolio or case studies showing research that informed successful service or product outcomes
• Incredible and demonstrable experience creating user journey maps or E2E diagrams.
• Strong storytelling skills with an ability to present complex information clearly.
• Excellent communication and collaboration skills.