Service Designer

Summary: The role of Service Designer involves conducting a comprehensive review of existing service designs for a global telecommunications company. The position requires expertise in customer onboarding and journey optimization, with a focus on omnichannel experience design. The successful candidate will utilize various data analytics tools and design software to enhance service delivery. This is a hybrid position based in London, offered on an initial 6-month contract with the possibility of extensions.

Key Responsibilities:

• Conduct comprehensive as-is service design reviews.
• Support customer onboarding and journey optimization initiatives.
• Design omnichannel experiences.
• Create journey maps and service blueprints.
• Utilize data and analytics tools for service improvement.
• Develop wireframes and prototypes using design software.

Key Skills:

• Proven experience in service design.
• Strong experience in customer onboarding and journey optimization.
• Expertise in omnichannel experience design.
• Proficiency in journey mapping and service blueprinting.
• Experience with data analytics tools such as Google Analytics, Adobe Analytics, PowerBI, or Tableau.
• Extensive wireframing and prototyping skills with Figma, Sketch, or Adobe XD.

Salary (Rate): 600

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT