Service Designer

Summary: An opportunity exists for a Service Designer to join a well-established digital consultancy focused on delivering impactful services within the UK public sector. The role involves working on a major healthcare initiative, emphasizing the discovery and design of user-centered digital services in an agile team environment. The position is classified as outside IR35 and offers a competitive market rate. The role can be performed remotely or in Leeds.

Key Responsibilities:

• Lead service design activities through discovery, Alpha and beta stages
• Apply the GDS framework to shape services that meet user needs and policy goals
• Create and communicate service blueprints, user journeys and experience maps
• Collaborate with researchers, content designers, developers and product teams
• Advocate for inclusive, evidence-based design approaches across teams and stakeholders

Key Skills:

• Strong knowledge of the GDS framework and experience across discovery, Alpha and beta phases
• Previous delivery experience on public sector or digital projects
• Skilled in service mapping, stakeholder engagement and user-centred design
• Ability to work in cross-functional agile teams in fast-paced environments

Salary (Rate): undetermined

City: Leeds

Country: UK

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Service Designer
Leeds/Remote
Outside IR35, Competitive Market Rate

An opportunity to join a well established digital consultancy delivering impactful services across the UK public sector. You'll be working on a major healthcare initiative, supporting the discovery and design of accessible, user centred digital services within a multi disciplinary agile team.

Service Designer Responsibilities:

• Lead service design activities through discovery, Alpha and beta stages
• Apply the GDS framework to shape services that meet user needs and policy goals
• Create and communicate service blueprints, user journeys and experience maps
• Collaborate with researchers, content designers, developers and product teams
• Advocate for inclusive, evidence-based design approaches across teams and stakeholders

Service Designer Requirements:

• Strong knowledge of the GDS framework and experience across discovery, Alpha and beta phases
• Previous delivery experience on public sector or digital projects
• Skilled in service mapping, stakeholder engagement and user-centred design
• Ability to work in cross-functional agile teams in fast-paced environments

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.