Service Designer
Posted Today by idpp
£500 Per day
Outside
Hybrid
Greater London, England, United Kingdom
Summary: A global Telecommunications client is seeking a Senior Service Designer to enhance customer experiences in both fixed and mobile connectivity. The role involves leading service design initiatives, collaborating with cross-functional teams, and ensuring alignment with business goals. The ideal candidate will have extensive experience in the telecommunications sector and a strong portfolio of service improvements. This position offers a hybrid working arrangement based in Newbury.
Key Responsibilities:
- Lead the design of end-to-end services across digital and operational touchpoints
- Translate complex technical and business requirements into intuitive, user-centred service experiences
- Collaborate closely with cross-functional teams including product, engineering, and network specialists
- Map customer journeys, identify pain points, and drive continuous service improvement
- Facilitate workshops and stakeholder sessions to align on service vision and outcomes
- Ensure service design aligns with business goals, technical constraints, and customer needs
Key Skills:
- Proven experience working within a telecommunications (Telco) environment
- Strong background as a Senior Service Designer, with a portfolio demonstrating impactful service improvements
- Solid understanding of fixed connectivity services (e.g., broadband, fibre, leased lines)
- Strong knowledge of mobile networks, including hands-on experience or understanding of APN (Access Point Name) configurations
- Experience working with complex systems and integrating multiple service layers
- Excellent stakeholder management and communication skills
Salary (Rate): £500 daily
City: Newbury
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Senior
Industry: IT
Senior Service Designer (Telco) A global Telecommunications client is looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity.
Key Responsibilities
- Lead the design of end-to-end services across digital and operational touchpoints
- Translate complex technical and business requirements into intuitive, user-centred service experiences
- Collaborate closely with cross-functional teams including product, engineering, and network specialists
- Map customer journeys, identify pain points, and drive continuous service improvement
- Facilitate workshops and stakeholder sessions to align on service vision and outcomes
- Ensure service design aligns with business goals, technical constraints, and customer needs
Required Experience & Skills
- Proven experience working within a telecommunications (Telco) environment
- Strong background as a Senior Service Designer, with a portfolio demonstrating impactful service improvements
- Solid understanding of fixed connectivity services (e.g., broadband, fibre, leased lines)
- Strong knowledge of mobile networks, including hands-on experience or understanding of APN (Access Point Name) configurations
- Experience working with complex systems and integrating multiple service layers
- Excellent stakeholder management and communication skills
Desirable Experience
- Working in large-scale or enterprise environments
- Familiarity with network infrastructure and telecom architecture
- Experience in agile delivery environments
Up to £500 per day outside IR35
Newbury - Hybrid working