Summary: The Service Designer role involves scoping problems and needs by analyzing user research and service journeys to identify service failures. The position requires facilitating collaborative workshops to ideate service improvements and creating prototypes for service delivery. The designer will work closely with product managers and UCD leads to align team activities with broader program plans while ensuring best practices are embedded within teams. Public Sector and Government Digital Services experience is essential for this role.

Key Responsibilities:

• Problem/need scoping through user research and service-journey analysis
• Running collaborative workshops with service teams and users for ideation
• Prototyping services through rehearsals, walkthroughs, and wire-framing
• Delivering outputs such as blueprints and performance frameworks
• Collaborating with product managers and UCD leads on research objectives and design concepts
• Managing responsibilities across complex services
• Setting direction and embedding good practices within teams
• Making decisions based on research and understanding its impact
• Aligning team activities with wider programme plans

Key Skills:

• Experience in Public Sector and Government Digital Services
• Strong user research and service-journey analysis skills
• Facilitation of collaborative workshops
• Prototyping skills in both paper and digital formats
• Ability to create blueprints and performance frameworks
• Collaboration with product managers and UCD leads
• Understanding of complex service management
• Decision-making based on research insights
• Alignment of team activities with program plans

Salary (Rate): 520

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other