Summary: The Service Designer role involves scoping problems and needs through user research and service-journey analysis to identify service failures. The position requires collaboration with service teams and users to ideate and prototype service ideas, while also delivering outputs such as blueprints and performance frameworks. The role demands experience in Public Sector and Government Digital Services, with responsibilities across complex services and alignment with wider programme plans.

Key Responsibilities:

• Problem/need scoping through user research and service-journey analysis
• Running collaborative workshops to ideate service ideas and future-state journeys
• Prototyping through service rehearsals, walkthroughs, and wire-framing
• Delivering outputs such as blueprints and performance frameworks
• Collaborating with product managers and UCD leads on research objectives and design concepts
• Managing responsibilities across complex services
• Setting direction and embedding good practice within teams
• Making decisions based on research and understanding its impact
• Aligning team activities with wider programme plans
• Experience in Public Sector and Government Digital Services

Key Skills:

• Experience in service design and user research
• Ability to run collaborative workshops
• Prototyping skills (paper and digital)
• Knowledge of blueprints and performance frameworks
• Experience in Public Sector and Government Digital Services
• Strong decision-making skills based on research
• Ability to align activities with programme plans
• Experience with complex services

Salary (Rate): 520

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other