Service Designer
Posted 4 days ago by TechNet IT Recruitment (Permanent)
Negotiable
Inside
Hybrid
Birmingham, UK
Summary: The Service Designer role involves joining a major enterprise-wide transformation programme within a globally recognized professional membership organization. The position focuses on redesigning customer and qualification experiences, requiring strong service design capabilities in a complex, regulated environment. The role emphasizes collaboration with various stakeholders to create customer-centric service experiences and influence operational strategies. This is a contract position with a hybrid working arrangement based in Birmingham.
Key Responsibilities:
- Designing end-to-end service experiences across multiple business and operational workstreams
- Creating service blueprints, journey maps, and scalable service models
- Working closely with UX Researchers, Product Managers, Business Analysts, and senior stakeholders
- Helping shape a new cross-functional, product-led operating model
- Bringing clarity to highly complex and evolving environments
- Acting as the voice of the customer across technical and operational teams
Key Skills:
- Strong Service Design experience within large, complex organisations
- Experience working in regulated sectors such as government, financial services, professional services, or enterprise-scale environments
- Strong stakeholder management and facilitation skills
- Ability to navigate ambiguity and influence across multiple teams
- Experience embedding customer-centric design principles into transformation programmes
- Comfortable working within agile, sprint-led delivery environments
Salary (Rate): undetermined
City: Birmingham
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: Other
Service Designer
Contract Details:
Inside IR35
Initial 6-7 month contract
Long-term programme roadmap (up to 3 years)
Hybrid - 3 days per week in Birmingham
Immediate interview process
TechNET IT has partnered with a globally recognised professional membership organisation of over 2,000 employees undergoing a major enterprise-wide transformation programme focused on redesigning customer and qualification experiences from the ground up.
We are looking for multiple Service Designers to join a large-scale transformation programme delivering a more customer-centric, product-led and integrated experience across complex operational and digital services.
This is a unique opportunity to help shape foundational service design capability within a highly complex, regulated environment where service design will play a central role in influencing strategy, operations and customer outcomes.
What you'll be doing:
Designing end-to-end service experiences across multiple business and operational workstreams
Creating service blueprints, journey maps and scalable service models
Working closely with UX Researchers, Product Managers, Business Analysts and senior stakeholders
Helping shape a new cross-functional, product-led operating model
Bringing clarity to highly complex and evolving environments
Acting as the voice of the customer across technical and operational teams
What we're looking for:
Strong Service Design experience within large, complex organisations
Experience working in regulated sectors such as government, financial services, professional services or enterprise-scale environments
Strong stakeholder management and facilitation skills
Ability to navigate ambiguity and influence across multiple teams
Experience embedding customer-centric design principles into transformation programmes
Comfortable working within agile, sprint-led delivery environments
This role would suit someone who enjoys solving complex organisational challenges, influencing large-scale transformation programmes and building service design maturity within enterprise environments.
Please apply directly or contact TechNET IT for more information.
- Seniority Level
Mid-Senior level
- Industry
- Professional Training and Coaching
- Employment Type
Full-time
- Job Functions
- Information Technology
- Skills
- Stakeholder Management
- Digital Services
- Maps