Service Designer - Contract

Summary: The Service Designer role at Toyota Connected Europe focuses on enhancing the mobility experience through the development of the MyToyota app and infotainment systems. The position involves collaborating with design and product teams to create user-centered applications and services, emphasizing customer engagement and innovative design solutions. The designer will manage service blueprints and ensure accessibility and inclusion in their work, contributing to a team dedicated to improving the overall experience for Toyota customers.

Key Responsibilities:

• Create, own and manage multiple service blueprints.
• Articulate service crossovers and key opportunities.
• Participate in the larger design community including conferences and open-source contributions.
• Work closely with product owners to shape and deliver features.
• Create experience artifacts such as personas, wireframes, flowcharts, service blueprints, and experience maps.
• Analyze and describe user goals, use cases, and workflows.
• Put accessibility, inclusion, and privacy at the heart of design thinking.

Key Skills:

• High-level experience in generating insights.
• Strong user-centered design skills.
• Experience balancing cost, resource, and capability.
• Ability to work closely with senior stakeholders.
• Familiarity with Figma, Miro, Airtable, etc.
• Self-organized with the ability to multi-task and deliver on time.
• Excellent communication, influencing, and organizational skills.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT