Service Designer CGEMJP00331062
Posted 7 days ago by Experis
£483 Per day
Inside
Hybrid
Telford, Shropshire
Summary: The Service Designer role at One Login involves leading the design process to enhance delivery work over a 6-month contract. The position requires collaboration with other Service Designers and stakeholders to create user journey maps, service blueprints, and to document user needs. The ideal candidate will challenge existing practices and contribute to a culture of continuous improvement in digital service delivery. This hybrid role is based in Telford, requiring two days of on-site work per week.
Key Responsibilities:
- Lead Service Designer, providing guidance and support to other Service Designers.
- Research users and journeys to understand business needs and explore current services.
- Identify constraints, review dependencies, and work closely with stakeholders.
- Create clear problem statements, refined scope, and documented user needs.
- Develop user journey maps and service blueprints to visualize problem spaces and opportunities.
- Support the overall design changes needed within the One Login programme.
- Improve team ways of working and provide outputs for stakeholder updates and reports.
Key Skills:
- Experience as a Service Designer or Interaction Designer.
- Strong understanding of user research and journey mapping.
- Ability to identify business needs and constraints.
- Experience in creating service blueprints and visualizing design opportunities.
- Strong collaboration skills to work with UX and Build teams.
- Commitment to continuous improvement in digital service delivery.
Salary (Rate): £483 daily
City: Telford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Role Title: Service Designer
Duration: 6 month contract
Location: Telford, Hybrid 2 days per week onsite
Rate: up to £483 p/d Umbrella inside IR35
Role purpose / summary
One Login are looking to accelerate all phases of Delivery Work and need a strong Service Designer to support and drive this request. Responsibilities will also include being a Lead Service Designer and working closely with the other Service Designers in One Login, providing guidance and support. Activities will include Research users and journeys, understand business needs, explore the current service, identify constraints, review dependencies are work closely with stakeholders.
We are looking for clear problem statements, refined scope, assumptions, documented user needs, options on how to address problems and support to feed into an end of discovery report. We're looking for people who challenge the status quo and are constantly looking to shape their working environment to make it an exciting, fun and interesting place to work. Keeping things fresh is something we encourage in our working practices, but the culture of continuous improvement is equally as important in our technical approach to building and delivering modern digital services.
As a valued team member, your knowledge and experiences will be used to help the team deliver successfully. Service Designer role (or experienced Interaction Designer) to create user journey maps and service blueprints and visualises the problem space and opportunities. Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we must deliver over the next few years. Helping shaping delivery for the team, working closely with UX & Build teams, improving the team's ways of working and providing output to feed into the stakeholder updates / reports.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!