Service Designer CGEMJP00331062
Posted 7 days ago by 1771499729
Negotiable
Inside
Hybrid
Telford
Summary: The Service Designer role involves supporting and driving the delivery of services within the One Login program for a 6-month contract. The position requires collaboration with other Service Designers and stakeholders to create user journey maps, service blueprints, and refine problem statements. The ideal candidate will challenge the status quo and contribute to continuous improvement in delivering modern digital services. This role is hybrid, requiring two days per week onsite in Telford.
Key Responsibilities:
- Support and drive delivery work as a Lead Service Designer.
- Research users and journeys, understand business needs, and explore current services.
- Identify constraints, review dependencies, and work closely with stakeholders.
- Create user journey maps and service blueprints to visualize problem spaces and opportunities.
- Collaborate with UX & Build teams to improve ways of working and provide updates to stakeholders.
Key Skills:
- Experience as a Service Designer or Interaction Designer.
- Strong understanding of user research and journey mapping.
- Ability to create service blueprints and visualize complex problems.
- Excellent collaboration and communication skills.
- Experience in delivering modern digital services.
Salary (Rate): £483 daily
City: Telford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Role Title: Service Designer
Duration: 6 month contract
Location: Telford, Hybrid 2 days per week onsite
Rate: up to £483 p/d Umbrella inside IR35
Role purpose / summary
One Login are looking to accelerate all phases of Delivery Work and need a strong Service Designer to support and drive this request. Responsibilities will also include being a Lead Service Designer and working closely with the other Service Designers in One Login, providing guidance and support.
Activities will include Research users and journeys, understand business needs, explore the current service, identify constraints, review dependencies are work closely with stakeholders.
We are looking for clear problem statements, refined scope, assumptions, documented user needs, options on how to address problems and support to feed into an end of discovery report.
We're looking for people who challenge the status quo and are constantly looking to shape their working environment to make it an exciting, fun and interesting place to work. Keeping things fresh is something we encourage in our working practices, but the culture of continuous improvement is equally as important in our technical approach to building and delivering modern digital services. As a valued team member, your knowledge and experiences will be used to help the team deliver successfully.
Service Designer role (or experienced Interaction Designer) to create user journey maps and service blueprints and visualises the problem space and opportunities.
Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we must deliver over the next few years.
Helping shaping delivery for the team, working closely with UX & Build teams, improving the team's ways of working and providing output to feed into the stakeholder updates / reports.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
