Service Design & Transition Manager

Summary: The Service Design & Transition Manager will oversee all aspects of Service Design and Transition within client teams, ensuring the delivery of high-quality service components. This role involves conducting assurance activities and supporting project delivery from inception to live operation, while also identifying and mitigating service risks. The manager will contribute to the SD&T Community by sharing knowledge and best practices. The position requires strong interpersonal skills and the ability to work independently while leading project discussions.

Key Responsibilities:

• Involved in all aspects of Service Design & Transition across client teams involved with the Project Delivery process.
• Aim to assure delivery of first-class service components.
• Support project delivery workstreams from start of project development lifecycle through to live running.
• Responsible for carrying out assurance activities and SD&T tasks for successful implementation.
• Help project delivery teams identify potential service risks and mitigate ongoing effects on Service provision.
• Contribute to the SD&T Community by educating other staff in Operational Best Practice, Patterns, and Standards.

Key Skills:

• Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
• Active listening and ability to draw conclusions.
• Weekly reporting to seniors about assigned projects.
• Use of a defined toolset to support all processes.
• Ability to discuss intangible service principles and manage associated risks.
• Confidence in understanding project and service processes to plan practical solutions.
• Negotiation skills and ability to challenge/question.
• Self-reliance and ability to work independently with supervision.

Salary (Rate): £500 per day

City: Telford

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT