Service Design & Transition Manager
Summary: The Service Design & Transition Manager role at Capgemini involves overseeing the Service Design and Transition processes to ensure the delivery of high-quality service components. The position requires active participation in project delivery, risk management, and the development of support models. The role also includes educating team members on operational best practices and facilitating governance processes. Security clearance is mandatory, and the position requires hybrid working with onsite attendance in Telford two days a week.
Key Responsibilities:
- Involved in all aspects of Service Design & Transition across Capgemini teams.
- Carry out assurance activities and Capgemini SD&T tasks for successful implementation.
- Help project delivery teams identify and mitigate service risks.
- Develop Support Model and Diagrams for components delivered by project teams.
- Ensure capabilities are in place for Capgemini Application and Technical Support teams.
- Assess business/service readiness implications and manage associated risks.
- Coordinate Capgemini SD&T tasks and activities.
- Ensure the support model is complete, tested, and signed off before service go live.
- Provide escalation point for operational issues and risks.
- Facilitate review and approval of support process tests across teams.
Key Skills:
- Interpersonal skills for leading meetings and taking detailed notes.
- Active listening and conclusion drawing abilities.
- Weekly reporting to seniors on assigned projects.
- Use of defined toolset to support processes.
- Ability to discuss intangible service principles and manage associated risks.
- Confidence in understanding project and service processes.
- Negotiation skills and ability to challenge/question.
- Self-reliance and ability to work independently with supervision.
Salary (Rate): £500/day
City: Telford
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Service Design & Transition Manager
Clearance required: BPSS
Location: Telford (Hybrid working will apply to this role, with onsite attendance required 2 days per week - candidates need to be within travelling radius to Telford)
Mandated Umbrella Only
Description and Location
Please note that Security Clearance is required for this role
You will be involved in all aspects of Service Design & Transition across Capgemini teams involved with the Project Delivery process.
The role aim is to assure delivery of first-class service components.
SD&T processes provide support to the project delivery workstreams from start of project development life cycle through to live running.
You will be responsible for carrying out assurance activities and Capgemini SD&T tasks and activities needed to ensure a successful and complete implementation.
You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.
You will contribute to the SD&T Community receiving and giving education to other Capgemini SD&T staff in Operational Best Practice, Patterns and Standards
Role objectives will be:-
a) Development of Support Model and Diagrams for components being delivered by Capgemini project teams
b) Ensure that Capgemini Application and Technical Support teams have the capabilities in place to deliver the Capgemini support model
c) Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for Capgemini teams are managed
d) Coordinate your own Capgemini SD&T tasks and activities
e) Ensure that the Capgemini support model is complete, tested and signed off before service go live
f) Provide a point of escalation for Capgemini SD&T operational issues and risks
g) Ensure operational sign-off of Capgemini SD&T artefacts at appropriate governance boards and technical reviews
h) Facilitate the review and approval of support process tests across Capgemini teams
Required Skills:
Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
Happy to listen actively and draw conclusions.
Weekly reporting to seniors about assigned projects
Use of a defined toolset to support all of the processes.
Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
Negotiation and ability to challenge/question
Self-reliance and ability to work independently with supervision.
Optional Skills:
Experience of providing a service to customers.
Risk awareness
Mix of project and service mentality
Excel/Office/PowerPoint
Project experience
Qualifications:
Ideally EM foundation: training will be given to achieve ITIL4 foundation.
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