Service Design & Transition Consultant
Posted Today by Vallum Associates
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Service Design & Transition Consultant role focuses on facilitating the transition of large-scale technology services into live operations, emphasizing supplier and commercial management. The position requires strong project management and communication skills, along with a deep understanding of ITIL Service Management principles. The consultant will be responsible for authoring the Service Design Document, detailing the service model and management processes.
Key Responsibilities:
- Support the transition of large-scale technology services into live operations.
- Manage supplier and commercial relationships effectively.
- Contribute to contractual discussions from a service perspective.
- Progress projects through formal Service Design & Introduction (SD&I) or Service Acceptance governance processes.
- Author the Service Design Document (SDD) detailing service model and management processes.
Key Skills:
- Strong supplier and commercial management skills.
- Excellent project management and communication skills.
- Broad knowledge of IT and its impact on business functions.
- Experience with Service Design activities in IT or digital transformation programmes.
- Strong understanding of ITIL Service Management principles, particularly Service Design, Transition, and Service Acceptance.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Experience supporting the successful transition of large-scale technology services into live operations. Strong supplier and commercial management skills. Experience contributing to contractual discussions, feeding in considerations from a service perspective. Excellent project management and communication skills. A broad knowledge of IT as well as an excellent understanding of how support services impact on other business functions. Experience supporting Service Design activities within large-scale IT or digital transformation programmes. Experience progressing projects through formal Service Design & Introduction (SD&I) or Service Acceptance governance processes. Strong understanding of ITIL Service Management principles, particularly Service Design, Transition, and Service Acceptance. Will be responsible for authoring the Service Design Document (SDD) for the service which articulates the service model, service management processes and transition approach to a low level of detail.