Service Design Lead - Local Authority Experience Required - Organisational & Service area Re-designs

Summary: The Service Design Lead is responsible for leading service reviews and redesigns within Procurement & Commissioning and Analytics, Insight & Performance services in a local authority context. This role involves developing business cases, overseeing service redesigns, and implementing recommendations to improve service delivery. The position requires collaboration with stakeholders and the application of effective methodologies for service redesign. Strong analytical skills and experience in local authority environments are essential for success in this role.

Key Responsibilities:

• Take the lead in developing Service Design Business Cases for assigned services.
• Oversee the redesign of allocated services, including the review of processes, systems, and resources, while managing transition activities.
• Apply and refine effective methodologies for service redesign.
• Collect, analyze, and interpret data to inform redesign proposals, using techniques such as interviews, document reviews, workshops, and business process mapping.
• Examine datasets, conduct process mapping, analyze data, and perform capacity and demand assessments.
• Collaborate with service teams and stakeholders to document current operations and identify future service delivery practices.
• Support and drive improvements and efficiencies within service areas to guide planning.
• Conduct cost analyses of specific council services.
• Understand and interpret council business requirements, translating them into effective service delivery models.

Key Skills:

• Leading organisational and service redesign initiatives within a local authority environment.
• Developing and applying tailored service design approaches, including capacity and demand analysis.
• Co-designing and facilitating workshops, effectively managing stakeholder relationships at all levels, and clearly communicating complex design concepts.
• Interpreting insights and data to shape and enhance service design and delivery.
• Presenting and communicating design solutions aligned with policy and business goals.
• Documenting current ("as-is") processes and translating them into actionable service improvements.
• Influencing and securing stakeholder and senior management buy-in for change initiatives.
• Collaborating effectively within teams, while remaining resilient under pressure and meeting tight project deadlines.
• Delivering successful projects through a hands-on, solutions-focused approach.
• Managing large-scale, complex projects within the public sector, particularly in local government.

Salary (Rate): £575 per day

City: undetermined

Country: UK

Working Arrangements: undetermined

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Service Design Lead - Local Authority Experience Required - Organisational & Service area Re-designs

This role is required to lead and deliver activities through service reviews, initially within Procurement & Commissioning and Analytics, Insight & Performance services. Where opportunities have been identified the role requires building and supporting Service Design Business Cases, proposals for new structures and supporting the implementation of recommendations.

Key Responsibilities:

• Take the lead in developing Service Design Business Cases for assigned services.
• Oversee the redesign of allocated services, including the review of processes, systems, and resources, while managing transition activities.
• Apply and refine effective methodologies for service redesign.
• Collect, analyze, and interpret data to inform redesign proposals, using techniques such as interviews, document reviews, workshops, and business process mapping.
• Examine datasets, conduct process mapping, analyze data, and perform capacity and demand assessments.
• Collaborate with service teams and stakeholders to document current operations and identify future service delivery practices.
• Support and drive improvements and efficiencies within service areas to guide planning.
• Conduct cost analyses of specific council services.
• Understand and interpret council business requirements, translating them into effective service delivery models.

Experience Includes:

• Leading organisational and service redesign initiatives within a local authority environment.
• Developing and applying tailored service design approaches, including capacity and demand analysis.
• Co-designing and facilitating workshops, effectively managing stakeholder relationships at all levels, and clearly communicating complex design concepts.
• Interpreting insights and data to shape and enhance service design and delivery.
• Presenting and communicating design solutions aligned with policy and business goals.
• Documenting current ("as-is") processes and translating them into actionable service improvements.
• Influencing and securing stakeholder and senior management buy-in for change initiatives.
• Collaborating effectively within teams, while remaining resilient under pressure and meeting tight project deadlines.
• Delivering successful projects through a hands-on, solutions-focused approach.
• Managing large-scale, complex projects within the public sector, particularly in local government.