Service Design Consultant - DV Cleared
Posted 1 week ago by 1749274182
£501 Per day
Outside
Hybrid
South East
Summary: The Service Design Consultant role involves assisting Solution and Sales teams in developing service models for solutions, including bid inputs and customer clarifications. The position requires a strong background in ITIL and experience in telecommunications or IT services. The consultant will also be responsible for creating documentation for transitions and engaging with various stakeholders to ensure project success. This role requires DV clearance and is primarily based in Farnborough with a hybrid working arrangement.
Key Responsibilities:
- Assist Solution and Sales colleagues in developing service models for solutions.
- Provide written responses to tenders and customer clarification questions.
- Input into the Requirements Traceability Matrix (RTM) and commercial model.
- Create handover documentation for Care and Operations Transition functions.
- Confirm current support service solutions and assist in sales qualification.
- Validate solution specifications and identify cost elements for delivery.
- Support commercial discussions and provide costs for Finance approval.
- Present service solutions to clients at peer level.
- Understand, capture, and manage customer requirements.
- Liaise with Product Management and engage the Delivery team as needed.
Key Skills:
- Mastery of ITILv3 or v4, preferably with certification.
- Extensive experience as a senior/lead Service Consultant/Architect.
- Background in Telecommunications, IT, or Customer/Support Services.
- Strong communication skills for writing and presenting.
- Ability to determine critical success factors for delivery.
Salary (Rate): £501 per day
City: Farnborough
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Role: Service design consultant
Rate: Outside IR35
Location: 4 days a week onsite in Farnborough, 1 day remote.
Duration: 6 months initially
Clearance: DV required and Sole British national (willing to go through additional STRAP)
Key accountabilities and decision ownership The Pre-Sales Service Design Consultant will assist Solution and Sales colleagues in developing the service model for a solution. This includes the development of bid inputs such as providing written responses to tenders and customer clarification questions; input into the Requirements Traceability Matrix (RTM); inputs to the commercial model. They will also create handover documentation for the Care and Operations Transition functions for won business The Pre-Sales Service Consultant primarily is responsible for four key activities:
Core competencies, knowledge, and experience · Mastery of ITILv3 or v4 preferably with certification · Extensive experience as a senior / lead Service Consultant / Architect on complex customer opportunities and programmes. · Background in Telecommunications, IT or Customer/Support Services. · Communication skills - the ability to write and present low to medium subject matters in a clear and concise manner · Ability to determine the critical success factor of delivery
1. Responding to enquirers · Confirming current support service solutions. · Assisting in sales qualification through evaluation of requirements against options. · Validating solution specification. · Identifying cost elements for delivery and support of solution. 2. Sales · Responsible for service support to commercial discussions. · Responsible for providing costs for Finance approval. · Responsible for providing the service component of bid material. · Assisting the sales team during the bid discussions with the customer. · Responsible for presenting the service solution to client at peer level. 3. Design support · Responsible for understanding, capturing and managing the customer requirements, using additional resources where appropriate. · Responsible for liaising with Product Management and other subject matter experts, where additional product knowledge is required. · Responsible for engaging the Delivery team, if required, to ensure customer project sign-off.
Key accountabilities and decision ownership The Pre-Sales Service Design Consultant will assist Solution and Sales colleagues in developing the service model for a solution. This includes the development of bid inputs such as providing written responses to tenders and customer clarification questions; input into the Requirements Traceability Matrix (RTM); inputs to the commercial model. They will also create handover documentation for the Care and Operations Transition functions for won business The Pre-Sales Service Consultant primarily is responsible for four key activities:
Core competencies, knowledge, and experience ·
of ITILv3 or v4 preferably with certification
· Extensive experience as a senior / lead Service Consultant / Architect on complex customer opportunities and programmes.
· Background in Telecommunications, IT or Customer/Support Services.
· Communication skills - the ability to write and present low to medium subject matters in a clear and concise manner
· Ability to determine the critical success factor of delivery
1. Responding to enquirers · Confirming current support service solutions.
· Assisting in sales qualification through evaluation of requirements against options.
· Validating solution specification.
· Identifying cost elements for delivery and support of solution.
2. Sales · Responsible for service support to commercial discussions.
· Responsible for providing costs for Finance approval. · Responsible for providing the service component of bid material.
· Assisting the sales team during the bid discussions with the customer.
· Responsible for presenting the service solution to client at peer level. 3. Design support · Responsible for understanding, capturing and managing the customer requirements, using additional resources where appropriate. · Responsible for liaising with Product Management and other subject matter experts, where additional product knowledge is required. · Responsible for engaging the Delivery team, if required, to ensure customer project sign-off.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.