Service Design Architect
Posted 1 week ago by Totaljobs
£500 Per day
Outside
Hybrid
Newbury (RG14)
Summary: The Senior Service Designer role at a global Telecommunications client involves leading the design of end-to-end customer experiences in a hybrid working environment. The position requires collaboration with cross-functional teams to translate complex requirements into user-centered service experiences. The ideal candidate will have extensive experience in the telecommunications sector and a strong portfolio demonstrating service improvements. This role is pivotal in shaping large-scale services across both fixed and mobile connectivity.
Key Responsibilities:
- Lead the design of end-to-end services across digital and operational touchpoints
- Translate complex technical and business requirements into intuitive, user-centred service experiences
- Collaborate closely with cross-functional teams including product, engineering, and network specialists
- Map customer journeys, identify pain points, and drive continuous service improvement
- Facilitate workshops and stakeholder sessions to align on service vision and outcomes
- Ensure service design aligns with business goals, technical constraints, and customer needs
Key Skills:
- Proven experience working within a telecommunications (Telco) environment
- Strong background as a Senior Service Designer, with a portfolio demonstrating impactful service improvements
- Solid understanding of fixed connectivity services (eg, broadband, fibre, leased lines)
- Strong knowledge of mobile networks, including hands-on experience or understanding of APN (Access Point Name) configurations
- Experience working with complex systems and integrating multiple service layers
- Excellent stakeholder management and communication skills
Salary (Rate): £500 per day
City: Newbury
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Senior
Industry: IT
Senior Service Designer (Telco)
Up to £500 per day outside IR35
Newbury - Hybrid working
A global Telecommunications client is looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity.
Key Responsibilities
- Lead the design of end-to-end services across digital and operational touchpoints
- Translate complex technical and business requirements into intuitive, user-centred service experiences
- Collaborate closely with cross-functional teams including product, engineering, and network specialists
- Map customer journeys, identify pain points, and drive continuous service improvement
- Facilitate workshops and stakeholder sessions to align on service vision and outcomes
- Ensure service design aligns with business goals, technical constraints, and customer needs
Required Experience & Skills
- Proven experience working within a telecommunications (Telco) environment
- Strong background as a Senior Service Designer, with a portfolio demonstrating impactful service improvements
- Solid understanding of fixed connectivity services (eg, broadband, fibre, leased lines)
- Strong knowledge of mobile networks, including hands-on experience or understanding of APN (Access Point Name) configurations
- Experience working with complex systems and integrating multiple service layers
- Excellent stakeholder management and communication skills
Desirable
- Experience working in large-scale or enterprise environments
- Familiarity with network infrastructure and telecom architecture
- Experience in agile delivery environments
Up to £500 per day outside IR35
Newbury - Hybrid working