Service Delivery - Service Design & Transition Manager
Posted Today by Jobserve
£492 Per day
Inside
Hybrid
Telford
Summary: The Service Delivery - Service Design & Transition Manager role involves overseeing all aspects of Service Design and Transition within client teams to ensure the delivery of high-quality service components. The position requires proactive risk management and collaboration with project delivery teams to facilitate successful implementations. The role also includes developing support models and coordinating assurance activities to maintain operational standards. This position is based in Telford and operates on a hybrid working arrangement.
Key Responsibilities:
- Involved in all aspects of Service Design & Transition across Client teams.
- Assure delivery of first-class service components.
- Carry out assurance activities and Client SD&T tasks for successful implementation.
- Identify potential service risks and work with project teams to mitigate them.
- Contribute to the SD&T Community by educating other staff in Operational Best Practice.
- Develop Support Model and Diagrams for components delivered by Client project teams.
- Ensure Client Application and Technical Support teams are capable of delivering the support model.
- Assess business/service readiness and manage associated risks.
- Coordinate Client SD&T tasks and activities.
- Ensure the Client support model is complete, tested, and signed off before service go live.
- Provide a point of escalation for operational issues and risks.
- Facilitate review and approval of support process tests across Client teams.
Key Skills:
- Interpersonal skills for leading and facilitating meetings.
- Active listening and conclusion drawing abilities.
- Weekly reporting to seniors on assigned projects.
- Use of defined toolset to support processes.
- Ability to discuss intangible service principles and manage associated risks.
- Confidence in understanding project and service processes.
- Negotiation skills and ability to challenge/question.
- Self-reliance and ability to work independently with supervision.
Salary (Rate): £492 per day
City: Telford
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Job Title: Service Delivery - Service Design & Transition Manager
Rate: £492 per day
Clearance required: SC
Location: Telford, Hybrid-2 days per week
Job Description:
You will be involved in all aspects of Service Design & Transition across Client teams involved with the Project Delivery process.
The role's aim is to assure delivery of first-class service components.
SD&T processes provide support to the project delivery workstreams from the start of the project development life cycle through to live running.
You will be responsible for carrying out assurance activities and Client SD&T tasks and activities needed to ensure a successful and complete implementation.
You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.
You will contribute to the SD&T Community receiving and giving education to other Client SD&T staff in Operational Best Practice, Patterns and Standards
Role objectives will be:-
a) Development of Support Model and Diagrams for components being delivered by Client project teams
b) Ensure that Client Application and Technical Support teams have the capabilities in place to deliver the Client support model
c) Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for Client teams are managed
d) Coordinate your own Client SD&T tasks and activities
e) Ensure that the Client support model is complete, tested and signed off before service go live
f) Provide a point of escalation for Client SD&T operational issues and risks
g) Ensure operational sign-off of Client SD&T artefacts at appropriate governance boards and technical reviews
h) Facilitate the review and approval of support process tests across Client teams
Required Skills:
Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
Happy to listen actively and draw conclusions.
Weekly reporting to seniors about assigned projects
Use of a defined toolset to support all of the processes.
Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
Negotiation and ability to challenge/question
Self-reliance and ability to work independently with supervision.
Optional Skills:
Experience of providing a service to customers.
Risk awareness
Mix of project and service mentality
Excel/Office/PowerPoint
Project experience
Qualifications:
Ideally EM foundation: training will be given to achieve ITIL4 foundation.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.